Shipping & Return Policy

SHIPPING POLICY:

We at Pictor Mart know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.

Depending upon the location, the product is shipped to you within 2-5 business days within India and 5-7 days for the rest of the world

Free shipping for all orders across India.

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.

RETURNS/EXCHANGE POLICY – INDIA

We at Pictormart.in work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, color or design simply exchange the product within 15 days of date of order.  

Please note: Due to the pandemic we are charging a minimum amount of Rs 200 for reverse pick up in case of exchange or return as we have to specially arrange reverse pick ups by coordinating with the courier partner and taking necessary precautions of safety.

RETURNS/EXCHANGE – INDIA

Everything we offer is chosen to live up to high standards. All products are fully guaranteed against defect or faulty workmanship. We’ll always do our best to take care of our customers delight in the most fair and reasonable manner; we hope you will be fair and reasonable with us as well.

Pictor’s  returns and exchange policy gives you an option to raise a request to inform us of return or exchange within 15 days from the date of the order.

The only things which we ask that don’t use the product and maintain its original condition, packaging, accessories and tags. You are most welcome to try on a product but make sure you take an adequate measure to maintain its condition. .The reason why we ask this is so that the product, when returned, should be in a re-sellable position as soon as it reached back to our designated warehouse. Failure of which shall lead to Rs 50 deduction and a delayed exchange time or even cancelling your exchange request. So help us to serve you better!

We provide free exchange & credit note refunds which can be redeemed anytime in our website by purchasing any other product within a period of 3 months. 

In case of Returns, we offer store credit valid for 3 months.Once we pick up your return, our team will do the quality check at our end and if the product passes our quality check we will provide a credit note of the required amount in your mail id.

But, if the product does not pass the quality check we shall return it to you and reject your return or exchange.

If you choose to exchange the product for reason of mismatch of size , color or receipt of a defective item, you will be provided with a replacement of the product, free of cost, post our examination of the product delivered to you. However all exchanges are subject to stock availability.

NOTE : Products purchased under any promotion, clearance sale, Deal of the Week Page and Any Other Offer can only be exchanged with the Available Size & Product in the same Sale / Offer or returned for store credit only. 

RETURNS/EXCHANGE POLICY – INTERNATIONAL

Ensure the size you are ordering is perfect as there is no exchange or refunds in international shipping.